Made in London

The Great Frog jewellery is hand-designed by Reino Lehtonen-Riley and produced by a talented team of jewellers by hand in London. We firmly believe in quality craftsmanship and investing on our local community and economy in London.  Usually, production is carried out underneath our Soho and Shoreditch stores for all our jewellery, however due to the impact of COVID-19 we are now operating from home.

All TGF jewellery is produced in England, including items sold in our New York, Los Angeles, New Orleans and Tokyo stores.

Please note The Great Frog only has stores in London, Los Angeles, New York, New Orleans and Tokyo. We are not associated with any other business claiming to be The Great Frog – even if they claim so on their website or shop front – or other companies who sell similar TGF designs.

Reino does not design for any other brands or individuals.

Online Orders

The Great Frog jewellery is handmade to order in London. This is a labour intensive process anyway, but with the impact of COVID-19, we are currently unable to say exactly when orders will be completed. It should still be the usual month turnaround time, but please be patient with us as there are only a few of us working from home right now.

If you need an item for a specific date it is advisable to email [email protected] to enquire. We cannot guarantee anything but we will always try – always worth asking!

PLEASE NOTE: Duties and taxes for international shipments are not included in your shipping costs. Items purchased outside of the EU will receive a customs fee, calculated but your local customs authority. 

We do not store credit card details nor do we share customer details with any 3rd parties. 

Shipping Info

As all our jewellery is lovingly handcrafted please allow approximately a month for the production of your item(s) and additional time to post your item(s) to you.

Apparel and merchandise will be posted out approximately a week after ordering.

We send all items securely via DPD (UK) or DHL (international) to ensure your order arrives promptly and safely once it has left us in London. Once your order has been dispatched, DPD or DHL will notify you by email and text.

  • UK: Next day (once dispatched) DPD delivery. Free shipping for orders over £250. £8 delivery fee for orders under £250.
  • Europe: 1-3 day (once dispatched) DHL delivery. Free shipping for orders over £250. £20 delivery fee for orders under £250.
  • International: 1-3 working days (once dispatched) DHL delivery. Free shipping for orders over £250/$400 USD. £20/$30 delivery fee for orders under £250 (up to 2kg).

You can add additional insurance starting from £5. For enquiries please email [email protected]

We may experience delays when shipping to Mexico and South America.

Unfortunately we are unable to deliver to Russia.

PLEASE NOTE: Duties and taxes for international shipments are not included in your shipping costs. Items purchased outside of the EU will receive a customs fee, calculated by your local customs authority. 

If you have any concerns regarding shipping please email [email protected].

Resizing

Due to the impact of COVID-19 and restricted operations, we are currently unable to accept returns. Therefore we strongly recommend buying a ring sizer online before placing an order if you do not know your ring size.

We are currently unable to take on any customer resizes.

Returns Policy

Unfortunately, due to the impact of COVID-19 we are unable to accept returns right now.

We will not be held responsible if items get lost or get sent back if you attempt to post them to us. Our shops are closed so post will not get to us.

If you are unhappy with your purchase or your ring doesn’t fit, we will accept returns once we are fully operational again. Items with any sign of wear will not accepted. Proof of purchase is essential.

International & US Returns

We are currently unable to accept returns due to the impact of COVID-19. Please read ‘Returns Policy’ above for more detail.

Jewellery Care

We recommend looking after your TGF jewellery by using a polishing cloth. It is advisable to avoid any chemicals or silver cleaners as these will remove the oxidisation (blackened effect on details) and a polishing cloth should be all you need to keep your TGF pieces shiny and looking great.

However if it has become unquestionably dirty, we recommend boiling water, adding some washing up liquid and using an old toothbrush to clean up your jewellery.

Silver is not an indestructible metal so please take care to look after your TGF pieces.

Production Methods

Initial designs are hand carved and whittled into wax by TGF owner and designer, Reino Lehtonen-Riley. A mold is then produced from the wax carving which is then cast in solid 925 sterling silver and finished by hand under our flagship store in London.

To see the process in full, check out this video in our workshop/dungeon by Hilt Journal.

Regrettably our books for bespoke orders are closed.

We are happy to discuss creating an existing design in different materials such as gold or platinum. Please enquire at any of our stores or email [email protected] to discuss further.

Many customers choose engraving on purchased TGF items. While we regrettably do not offer engraving at any of our stores, staff in all three will be happy to recommend local engravers.

Materials

Our jewellery is made from solid .925 sterling silver unless gold has been specified – please check the full item description. Each TGF piece is tested and hallmarked in the London Goldsmith’s Company Assay Office; this hallmark is visible on the inside of the piece but is small enough to be illegible to the naked eye.

Looking through a jeweller’s ‘loop’ you would see this image:

The Great Frog silver hallmark

All of our pieces are available upon request in 9ct and 18ct yellow, white or rose gold. We have a small selection of gold jewellery in store. Pease enquire at any of our stores or email [email protected] for a quote on other designs not listed here.

Contact Us

General Enquiries & Customer Care

T: +44 (0) 20 7729 6240

E: [email protected]

or [email protected]

Shipping Enquiries

T: +44 (0) 020 7729 6240
E: [email protected]

TGF Music Enquiries

E: [email protected]

Press Enquiries

E: [email protected]

Gold, Wedding and Engagement Enquiries

To make a free initial phone consultation regarding your engagement or wedding bands, please email or call and ask for Ren, who will be happy to help you in your journey in creating your perfect rings.

For any queries or quotes on gold items that are not listed online, please email Ren.

T: +44 (0) 20 7439 9357
E: [email protected]

Store Locations & Store Contact

London Soho

2 Newburgh Street
London
W1F 7RD

[email protected]

+44 (0) 20 7439 9357

CURRENTLY CLOSED DUE TO COVID-19

Monday: 10.30am – 6.30pm
Tuesday: 10.30am – 6.30pm
Wednesday: 10.30am – 6.30pm
Thursday: 10.30am – 7.30pm
Friday: 10.30am – 6.30pm
Saturday: 10.30am – 6.30pm
Sunday: 11am – 6pm

London East

1-4 Holywell Lane,
London,
EC2A 3ET

[email protected]

+44 (0) 20 7729 6240

CURRENTLY CLOSED DUE TO COVID-19

Monday – Saturday: 11am – 7pm

Sunday: 12pm – 6pm

Los Angeles

7955 Melrose Avenue
Los Angeles
CA 90046

[email protected]

+1 (323) 879 9100

CURRENTLY CLOSED DUE TO COVID-19

Monday – Saturday: 11am – 7pm
Sunday: 11am – 5pm

New York

72 Orchard Street
New York
NY 10002

[email protected]

+1 (646) 370 5727

CURRENTLY CLOSED DUE TO COVID-19

Monday – Saturday: 12pm – 8pm
Sunday: 11am – 5pm

New Orleans

710 St. Louis
New Orleans
LA 70130

[email protected]

+1 (504) 592 7778

CURRENTLY CLOSED DUE TO COVID-19

Monday – Sunday: 11am – 7pm

Tokyo

3-28-5 Jingumae
Shinbuya-ku
Tokyo
Japan
150-0001

[email protected]

+81 3 6804 1745

CURRENTLY CLOSED DUE TO COVID-19

Monday – Sunday: 12pm – 8pm

Credits

Lifestyle photography

Sam Christmas

Website design & development

Emily Power