Made in London

The Great Frog jewellery is hand-designed by Reino Lehtonen-Riley and produced by a talented team of jewellers by hand in London. We firmly believe in quality craftsmanship and investing on our local community and economy in London.  Usually, production is carried out underneath our Soho and Shoreditch stores for all our jewellery, however due to the impact of COVID-19 we are now operating from home.

All TGF jewellery is produced in England, including items sold in our New York, Los Angeles, and Tokyo stores.

Please note The Great Frog only has stores in London, Los Angeles, New York, and Tokyo. We are not associated with any other business claiming to be The Great Frog – even if they claim so on their website or shop front – or other companies who sell similar TGF designs.

Reino does not design for any other brands or individuals.

Online Orders

The Great Frog jewellery is handmade to order in London. This is a labour intensive process so please allow up to 5-6 weeks for us to make your order for you. The impact of COVID-19 means that we are operating differently so please be patient if this is over a day or two.

PLEASE NOTE: Duties and taxes for international shipments are not included in your shipping costs. Items purchased outside of the EU will receive a customs fee, calculated but your local customs authority. 

We do not store credit card details nor do we share customer details with any 3rd parties. 

Shipping Info

As all our jewellery is lovingly handcrafted please allow approximately up to 5-6 weeks for the production of your item(s) and additional time to post your item(s) to you.

Apparel and merchandise will be posted out approximately 1 week after ordering.

We send all items securely via DHL to ensure your order arrives promptly and safely once it has left us in London. Once your order has been dispatched, DHL will notify you by email and text.

  • UK: Next day (once the order is complete and dispatched) DHL delivery. Free shipping for orders over £250. £8 delivery fee for orders under £250.
  • Europe: 1-3 day (once the order is complete and dispatched) DHL delivery. Free shipping for orders over £250. £20 delivery fee for orders under £250.
  • International: 1-3 working days (once the order is complete dispatched) DHL delivery. Free shipping for orders over £250/$400 USD. £20/$30 delivery fee for orders under £250 (up to 2kg).

You can add additional insurance starting from £5. For enquiries please email [email protected]

We may experience delays when shipping to Mexico and South America.

Unfortunately we are unable to deliver to Russia.

PLEASE NOTE: Duties and taxes for international shipments are not included in your shipping costs. Items purchased outside of the EU will receive a customs fee, calculated by your local customs authority. 

If you have any concerns regarding shipping please email [email protected].

Resizing

For our customers in USA and Canada, we request that your send your items to our Los Angeles store.

Please read the following guide carefully:

If you have a ring that needs a size adjustment please email [email protected] with your order number, and we will confirm the cost and provide you with a link for payment. You will also be sent a form to include in your return. As we do not carry various sizes of our rings, our jewellers will personalise the fit according to your ring measurement. There will be a cost for the work involved.

The prices are as follows:

  • A ring purchased in a standard size’ (with no size allocated to the ring) will receive a free resizing service.
  • Silver ring (without stones / enamel / eyes)  £25
  • Stones or Eyes or Enamel £50

 

For Repairs, please email [email protected] and include your order number and a photo of your item. We will confirm any cost involved.

Exchanges are available on all items except for earrings. Please ensure items are returned without marks or scratches or signs of being worn.

You will need to email and request a return form to send with your return. Refunds will be processed for online orders only.

Store purchases will be offered an exchange or credit note valid up to 6 months.

Please ensure items are returned in perfect condition within 28 days of purchase.

 

Please send all returns to:

The Great Frog East

1-4 Holywell Lane

London

EC2A 3ET

 

USA and Canada:

The Great Frog LA

7955 Melrose Avenue

Los Angeles

CA 90046

 

Once we have received your item, we will send you a confirmation email.

All returns will be prioritised and completed within 2 weeks.

If any items are sent back to our SOHO location will be unable to prioritise your order.

Thank you for your continued custom, we continue to be humbled by our loyal customers and incredible community.

Returns Policy

If you are unhappy with your online purchase, we will be able to accept returns and offer a refund or exchange if the item is returned within 28 days of purchase. For store purchases, we offer an exchange or credit note (valid up to 6 months) Please ensure the item is returned in perfect condition, without scratches or signs of being worn. Due to hygienic reasons, we are unable to accept returns on earrings.

International & US Returns

Please read ‘Returns Policy’ above for more detail.

America only – please contact TGF L.A for American returns. Please note we are unable to accept existing pieces of jewellery for resizing for now.

Jewellery Care

We recommend looking after your TGF jewellery by using a polishing cloth. It is advisable to avoid any chemicals or silver cleaners as these will remove the oxidisation (blackened effect on details) and a polishing cloth should be all you need to keep your TGF pieces shiny and looking great.

However if it has become unquestionably dirty, we recommend boiling water, adding some washing up liquid and using an old toothbrush to clean up your jewellery.

Silver is not an indestructible metal so please take care to look after your TGF pieces.

Production Methods

Initial designs are hand carved and whittled into wax by TGF owner and designer, Reino Lehtonen-Riley. A mold is then produced from the wax carving which is then cast in solid 925 sterling silver and finished by hand under our flagship store in London.

To see the process in full, check out this video in our workshop/dungeon by Hilt Journal.

Regrettably our books for bespoke orders are closed.

We are happy to discuss creating an existing design in different materials such as gold or platinum. Please enquire at any of our stores or email [email protected]thegreatfroglondon.com to discuss further.

Many customers choose engraving on purchased TGF items. While we regrettably do not offer engraving at any of our stores, staff in all three will be happy to recommend local engravers.

Materials

Our jewellery is made from solid .925 sterling silver unless gold has been specified – please check the full item description. Each TGF piece is tested and hallmarked in the London Goldsmith’s Company Assay Office; this hallmark is visible on the inside of the piece but is small enough to be illegible to the naked eye.

Looking through a jeweller’s ‘loop’ you would see this image:

The Great Frog silver hallmark

All of our pieces are available upon request in 9ct and 18ct yellow, white or rose gold. We have a small selection of gold jewellery in store. Pease enquire at any of our stores or email [email protected] for a quote on other designs not listed here.

Contact Us

General Enquiries

T: +44 (0) 20 7729 6240

E: [email protected]

Shipping Enquiries

T: +44 (0) 020 7729 6240
E: [email protected]

TGF Music Enquiries

E: [email protected]

Press Enquiries

E: [email protected]

Gold, Wedding and Engagement Enquiries

To make a free initial phone consultation regarding your engagement or wedding bands, please email or call and ask for Ren, who will be happy to help you in your journey in creating your perfect rings.

For any queries or quotes on gold items that are not listed online, please email Ren.

T: +44 (0) 20 7439 9357
E: [email protected]

Store Locations & Store Contact

London Soho

2 Newburgh Street
London
W1F 7RD

[email protected]

+44 (0) 20 7439 9357

Monday – Saturday: 10:30am – 6:30pm

Sunday: 11am – 5pm

London East

1-4 Holywell Lane,
London,
EC2A 3ET

[email protected]

+44 (0) 20 7729 6240

Monday – Saturday: 10:30am – 6:30pm

Sunday: 11am – 5pm

Los Angeles

7955 Melrose Avenue
Los Angeles
CA 90046

[email protected]

+1 (323) 879 9100

Monday – Sunday: 11am – 5pm

New York

72 Orchard Street
New York
NY 10002

[email protected]

+1 (646) 370 5727

Monday – Sunday: 12pm – 8pm

Tokyo

3-28-5 Jingumae
Shinbuya-ku
Tokyo
Japan
150-0001

[email protected]

+81 3 6804 1745

Monday – Sunday: 12pm – 8pm

Credits

Lifestyle photography

Sam Christmas

Website design & development

Emily Power