Made in London

The Great Frog jewellery is hand-designed by Reino Lehtonen-Riley and produced by a talented team of jewellers by hand in London. We firmly believe in quality craftsmanship and investing on our local community and economy in London.

All TGF jewellery is produced in England, including items sold in our New York, Los Angeles and Tokyo stores.

Please note The Great Frog only has stores in London, Los Angeles, New York, and Tokyo. We are not associated with any other business claiming to be The Great Frog – even if they claim so on their website or shop front – or other companies who sell similar TGF designs.

Reino does not design for any other brands or individuals.

Online Orders

The Great Frog jewellery is handmade to order in London. This is a labour intensive process so please allow approximately 6 weeks for us to make your order for you. The impact of COVID-19 means that we are operating differently so please be patient if this is over a day or two.

PLEASE NOTE: Duties and taxes for international shipments are not included in your shipping costs. Items purchased outside of the EU will receive a customs fee, calculated but your local customs authority. 

We do not store credit card details nor do we share customer details with any 3rd parties. 

Shipping Info

As all our jewellery is lovingly handcrafted please allow approximately 6 weeks for the production of your item(s) and additional time to post your item(s) to you.

Apparel and merchandise will be posted out approximately 1 week after ordering.

We send all items securely via DHL to ensure your order arrives promptly and safely once it has left us in London. Once your order has been dispatched, DHL will notify you by email and text.

  • UK: Next day (once the order is complete and dispatched) DHL delivery. Free shipping for orders over £250. £8 delivery fee for orders under £250.
  • Europe: 1-3 day (once the order is complete and dispatched) DHL delivery. Free shipping for orders over £250. £26 delivery fee for orders under £250.
  • International: 1-3 working days (once the order is complete dispatched) DHL delivery. Free shipping for orders over £250/$400 USD. £20/$30 delivery fee for orders under £250 (up to 2kg).

You can add additional insurance starting from £5. For enquiries please email [email protected]

We may experience delays when shipping to Mexico and South America.

Unfortunately we are unable to deliver to Russia.

PLEASE NOTE: Duties and taxes for international shipments are not included in your shipping costs. Items purchased outside of the EU will receive a customs fee, calculated by your local customs authority. 

If you have any concerns regarding shipping please email [email protected] and [email protected] .

Brexit Information

At The Great Frog we wish to make your purchasing experience as easy as possible.

The UK and the EU have an agreement that states products that are made in UK will not be subject to Duty fees.

Our pieces are all 100% made and produced in the UK so fortunately, this applies to us!

With that said, our EU shipments will be marked as DDP (Delivery Duty Paid) so that you do not incur any surprise charges when receiving your orders.

Moving forward exports require a refined declaration of detail which we are adhering to, most of which we will handle our end so you don’t have to worry!

However, If you are an EU customer and have a VAT ID or EORI number we kindly advise you to include it in the ‘notes’ section at the end of your checkout, as this information can be very helpful when your local customs authorities are processing your shipment.

For any further enquiries please feel free to email [email protected] and [email protected] to discuss your shipment logistics.

Resizing & Repairs

For our customers in USA and Canada, we request that your send your items to our Los Angeles store.

Please read the following guide carefully:

Resizing
If you have a ring that needs a size adjustment please email [email protected] with your order number, and we will confirm the cost and provide you with a link for payment. You will also be sent a form to include in your return. As we do not carry various sizes of our rings, our jewellers will personalise the fit according to your ring measurement. There will be a cost for the work involved.

The prices are as follows:

  • A ring purchased in a standard size’ (with no size allocated to the ring) will receive a free resizing service (provided it is unworn and sent back within 28 days of receiving).
  • Silver ring (without stones / enamel / eyes)  £25
  • Stones or Eyes  £50

Please note: we ask customers to kindly check on our website if the ring you have purchased can be made in the size you require, as restrictions for certain designs may apply.

Repairs
For Repairs, please email [email protected] and include your order number and a photo of your item. We will confirm any cost involved.

Returns & Exchanges

If you are unhappy with your online purchase, we will be able to accept returns and offer a refund or exchange if the item is returned within 28 days of receiving. You are responsible for paying to return the item back to us and any additional adjustment/resizing fees, we will then cover the postal costs to send the item back to you. For store purchases, we offer an exchange or credit note (valid up to 6 months). Please ensure the item is returned in perfect condition, without scratches or signs of being worn. Due to hygienic reasons, we are unable to accept returns on earrings.

Sending your item(s) back to us:

If you would like to send your item back to us for an alteration or exchange please download a returns form to send with your return.

Please then send your item(s) recorded delivery to either the TGF East (UK) or TGF LA (US & Canada) address below depending on your country of residence.

We will then return the item(s) back to you and cover the postage costs.

Please send all returns to:

THE GREAT FROG RETURNS:

98A Clarence Road

London

E5 8HB

USA and Canada:

The Great Frog LA
7955 Melrose Avenue
Los Angeles
CA 90046

Once we have received your item, we will send you a confirmation email.

All returns will be prioritised and completed within 2 weeks. As soon as your item is ready to ship, you will receive tracking information by email and telephone from the shipping provider.

If any items are sent back to our TGF Soho store, we will be unable to prioritise your order and it will take longer than the allocated two weeks.

Thank you for your continued custom, we continue to be humbled by our loyal customers and incredible community.

International & US Returns

Please contact TGF LA for American returns. Please note we are unable to accept existing pieces of jewellery for resizing for now.

Refund Policy

Refunds will be processed for online orders only. Store purchases will be offered an exchange or credit note valid up to 6 months. Please ensure the item(s) is returned within 28 days after receiving in perfect condition.

Jewellery Care

We recommend looking after your TGF jewellery by using a polishing cloth. It is advisable to avoid any chemicals or silver cleaners as these will remove the oxidisation (blackened effect on details) and a polishing cloth should be all you need to keep your TGF pieces shiny and looking great.

However if it has become unquestionably dirty, we recommend boiling water, adding some washing up liquid and using an old toothbrush to clean up your jewellery.

Silver is not an indestructible metal so please take care to look after your TGF pieces.

Engraving

We are now offering engraving on selected TGF items, including our Rounded and Plain Bands, the majority of our Signet Rings, and the Mum and Dad Rings. Look for the engraving button on the product pages of the eligible pieces.
View the font styles we currently offer here.

These personalised engraved rings are non-returnable and can only be engraved on the inside of the band. Unfortunately, we cannot currently offer this option to our customers in Japan.

Production & Materials

Initial designs are hand carved and whittled into wax by TGF owner and designer, Reino Lehtonen-Riley. A mold is then produced from the wax carving which is then cast in solid 925 sterling silver and finished by hand under our flagship store in London.

To see the process in full, check out this video in our workshop/dungeon by Hilt Journal.

Regrettably, our books for bespoke orders are closed.

Our jewellery is made from solid .925 sterling silver unless gold has been specified – please check the full item description. Each TGF piece is tested and hallmarked in the London Goldsmith’s Company Assay Office; this hallmark is visible on the inside of the piece but is small enough to be illegible to the naked eye.

Looking through a jeweller’s ‘loop’ you would see this image:

The Great Frog silver hallmark

All of our pieces are available upon request in 9ct and 18ct yellow, white or rose gold, or platinum. We also have a small selection of gold jewellery online and in-store. Pease enquire at any of our stores or email [email protected] for a quote on other designs not listed here.

Contact Us

General Enquiries

T: +44 (0) 20 7729 6240
E: [email protected]

Gold Enquiries

E: [email protected]

Wedding Enquiries

E: [email protected]

Shipping Enquiries

T: +44 (0) 020 7729 6240
E: [email protected] or [email protected]

TGF Music Enquiries

E: [email protected]

Press Enquiries

E: [email protected]

Store Locations & Store Contact

London Soho

10 Ganton Street
London
W1F 7QR

[email protected]

+44 (0) 20 7439 9357

Monday – Saturday: 10:30am – 6:30pm

Sunday: 11am – 5pm

London East

1-4 Holywell Lane,
London,
EC2A 3ET

[email protected]

+44 (0) 20 7729 6240

Monday – Saturday: 10:30am – 6:30pm

Sunday: 11am – 5pm

Los Angeles

7955 Melrose Avenue
Los Angeles
CA 90046

[email protected]

+1 (323) 879 9100

Monday – Sunday: 11am – 6pm

New York Lower East Side

72 Orchard Street
New York
NY 10002

[email protected]

+1 (646) 705 8484

Mon – Sat: 12pm – 8pm
Sun: 12pm – 6pm

New York Soho

172 Spring Street
New York
NY 10012

[email protected]

+1 (646) 709 0950

Monday – Sunday: 11am – 7pm

Tokyo

3-28-5 Jingumae
Shinbuya-ku
Tokyo
Japan
150-0001

[email protected]

+81 3 6804 1745

Monday – Sunday: 12pm – 8pm

Credits

Lifestyle photography

Sam Christmas

Website design & development

Emily Power