Update: Resizes, Exchanges and Returns

We’d like to thank our customers for their patience and support during this time.

Now that our stores are opening 7 days a week we are happy to announce we can accept resizing, exchanges & returns to our EAST London Store.

For our customers in USA and Canada, we request that your send your items to our Los Angeles store.

Please read the following guide carefully:

If you have a ring that needs a size adjustment please email [email protected] with your order number, and we will confirm the cost and provide you with a link for payment. You will also be sent a form to include in your return. As we do not carry various sizes of our rings, our jewellers will personalise the fit according to your ring measurement. There will be a cost for the work involved.

The prices are as follows:

  • A ring purchased in a standard size’ (with no size allocated to the ring) will receive a free resizing service.
  • Silver ring (without stones / enamel / eyes)  £25
  • Stones or Eyes or Enamel £50

 

For Repairs, please email [email protected] and include your order number and a photo of your item. We will confirm any cost involved.

Exchanges are available on all items except for earrings. Please ensure items are returned without marks or scratches or signs of being worn.

You will need to email and request a return form to send with your return. Refunds will be processed for online orders only.

Store purchases will be offered an exchange or credit note valid up to 6 months.

Please ensure items are returned in perfect condition within 28 days of purchase.

 

Please send all returns to:

The Great Frog East

1-4 Holywell Lane

London

EC2A 3ET

 

USA and Canada:

The Great Frog LA

7955 Melrose Avenue

Los Angeles

CA 90046

 

Once we have received your item, we will send you a confirmation email.

All returns will be prioritised and completed within 2 weeks.

If any items are sent back to our SOHO location will be unable to prioritise your order.

Thank you for your continued custom, we continue to be humbled by our loyal customers and incredible community.