December 27, 2016
Resizing and Exchanges After the Christmas Period

Received a piece of jewellery in it’s “standard size” as a gift but it doesn’t fit? Return it to the store it was purchased from so that we can measure you professionally or post the piece back to our London store with your resize form and ring measurement – we will resize it for free.

If your loved one guessed your size or the item has been worn, there is a charge for subsequent sizings starting from £20/$27 USD. Please click here to pay for an additional resize and for more information on pricing.

Our return postal address is:

The Great Frog

10 Ganton Street,

Carnaby

W1F7QR

We recommend that all items are sent recorded for security. As we are a small team and anticipate to be extremely busy in the new year, please allow 3-4 weeks for resizing. We will be taking on repairs in March 2017.

We offer an exchange or credit note on pieces that have not been worn within 28 days of purchase. Please note we cannot exchange body jewellery such as earrings for hygiene reasons.

For general enquiries please email info@thegreatfroglondon.com

 

 

As our jewellery is lovingly handcrafted in store by our small team, please be aware that the last day for guaranteed delivery before Christmas is Tuesday 5th December. See here for more details. Dismiss