COVID-19 UPDATE

An Update on COVID-19 and TGF

21st June 2020

Both our London stores, New York and Tokyo stores are now open. Follow our Los Angeles and New Orleans stores on Instagram for updates on when they will be open again.

Visiting The Store

Please only visit our stores if you are feeling well and without Coronavirus symptoms. We are kindly asking customers to browse online before visiting to limit the time in the shop as we are restricted with how many customers we can have inside at any one time. Please use the hand sanitiser provided at the doors upon entering and following the 2m social distancing guidelines marked out on the floor.

We will supply you with a reusable ring sizer to measure yourself that you can keep. While we are unable to measure you ourselves, we will observe, guide and advise you with measuring yourself. All jewellery is sanitised on the shelves and once you have been in contact with any items, we will sterilise them and use our steam cleaner before going back out on the shelf.

We have protective guards up at the till, and shop floor employees will be wearing a mask when they’re serving you. Surfaces, including iPads used to browse the catalog, will be cleaned with anti bacterial cleaner throughout the day.

We are only taking card payments for the foreseeable.

Production

The majority of our jewellers are still working from home as we believe this is the safest option right now. We only have one jeweller in our East London store, so we are not operating ‘as normal’ despite the shop doors being open. We are still running on a reduced team who live in all corners of London which adds to the production time, so we are still working on approximately 5 weeks lead time. Please allow time for shipping on top of this too.

If you are based in America or Japan, we recommend contacting stores directly as they are still able to post out with existing stock they have and shipping will be considerably less than coming from the UK. Please note if they don’t have something in stock you will have to place an order from the UK via the website.

L.A: +1 323-879-9100

New York: +1 646-370-5727

New Orleans: +1 504-592-7778

If you are based in Japan, please email the Koji directly to place an order: [email protected]

Making Your TGF Jewellery Responsibly During The COVID-19 Pandemic

We have been operational during lockdown by safely delivering orders to our at-home jewellers all over London by motorbike.

Our jewellers are able to prepare, assemble and size rings on their home benches. Once they have reached this stage, they will be collected again by motorbike to be polished and sterilised  in our warehouse and put into a small plastic bag immediately.

Please note, regardless of COVID-19, our jewellers follow health and safety rules by wearing industrial respiratory masks and nitrite latex gloves whilst making your jewellery.

Returns

We will be able to accept returns from the end of July. Please keep following TGF London on Instagram for updates on when this will be.

If you’re unsure of your size please purchase a reusable ring sizer before purchasing a ring online.

Please Consider

Logistically this isn’t very efficient as we have to travel to the furthest south and north London and everywhere in between to collect from our jeweller’s houses. It is going to take more time to work on your orders, but we are all working together as a team to ensure you still receive your items within a reasonable timeframe.

We don’t have a fully functioning office so there will be a delay in responding to emails. Please allow 3 working days for a reply.

Thank you for your patience

Last But Not Least, Thank You

Thank you for your continued custom during the COVD-19 outbreak. We are, as always, humbled by our loyal customers and the incredible community we have. Thank you for being patient and understand orders may take a little longer than usual, and thank you for your kind notes on your online orders. They brighten up our day!