Returns & Resizing
If you’ve purchased the ‘STANDARD SIZE’ online the first resize is free. We will send a free ring sizer and sizing form with any purchase that has not requested a specific size. Simply send the unworn jewellery back to us (using a recorded delivery service as we can assume no responsibility for lost items) with the completed sizing form, we will adjust this to fit you perfectly and send it back to you with no charge for return postage.
There is a charge for subsequent sizings starting from £20/$27 USD and there will be a charge to return the item to you starting from £8 for UK and £20/$27 USD for global shipping. Please click here to pay for an additional resize and for more information on pricing. If you need a bracelet or gold item resizing email Jess directly on firstname.lastname@example.org so we can quote appropriately.
Rings that have been purchased with a selected size count as your first resize. If you are unsure of your size, please purchase a ring sizer online before purchasing a ring. Please note this additional sizing will be charged; to book in for an additional resize, click here.
If you are not entirely happy with your unworn online purchase we are happy to exchange for another item or refund within 2 weeks of you receiving your item. Please note we can only exchange for a different design, not the same design in a different size. Delivery costs will not be refunded and customers must pay for the return recorded delivery. Please note this applies to online orders only, not orders placed in the shop. Please email email@example.com and request a returns form before sending items back to us. For online purchases, you must return items to our head office in London not our New York or Los Angeles store. Please post returns back to: The Great Frog, FAO Jess Vogel, 10 Ganton Street, London, W1F 7QR
We are unable to offer exchanges or refunds on jewellery with any signs of wear or scratches and will only accept items back in perfect condition. We are unable accept returns or exchanges on earrings due to hygiene reasons.
If you have any concerns regarding shipping or returns please email firstname.lastname@example.org.
As all our jewellery is lovingly handcrafted please allow up to 3 weeks for production of your item(s). Please consider this when ordering with us; if you need your item for a specific date, email us before hand. We send all items securely via DHL to ensure your order arrives promptly and safely once it has left our London workshop. Once your order has been dispatched, DHL will notify you by email or text with your tracking information.
- United Kingdom: Next day (once dispatched). £8 for deliveries up to 2kg.
- Europe and rest of world: 3-5 working days (once dispatched). £20/$27 USD for deliveries up to 2kg.
We may experience delays when shipping to Mexico and South America.
Unfortunately we are unable to deliver to Russia.
Please note that items purchased outside of the EU may be subject to customs duty or tax by your local customs authority and while we always mark your item as a gift your country may still impose a customs charge that we are not accountable for.